Essay on BSBWOR501B Assessment 1 - 2301 Words

Assessment 1:: Theory Ques Instructions for submitting your answers: Step 1: Type your answers underneath each of the questions below and save the document. Step 2: Upload your responses using the following link: http://www.learningspot.com.au/mod/assignment/view.php?id=2088 Questions Q1: In order to enhance your personal knowledge and working relationships, you decide to join some professional organisations. List 3 sources of how you would find details of professional organisations? Answer: 1 Research internet 2 Contact the HR division of your company 3 Contact your union Tutor Use Only Successful☠ Unsuccessful☠ Date: Click here to enter a date. Tutor Feedback: Click here to enter text. Q2: List 3 professional†¦show more content†¦Tutor Feedback: Click here to enter text. Q5: Define (in 1 or 2 sentences) 5 strategies you can put into place to measure and maintain the personal performance of your staff and yourself in order to meet the operational needs of your company? Answer: 1 Setting targets in line with experience – KPI’s are set to measure our performance, this is a gauge as to what you are good at. A report of KPI’s (broken down) can show what your strengths and weaknesses are – it will show if you are not meeting the same target on a monthly basis and in turn will lead to identifying the skill in question and additional training in this one particular skill can be set. 2 Conducting performance reviews – your knowledge and skill levels are assessed in accordance with the organisations standards, this in turn leads to identifying areas that need further development and a plan can be structured to meet these needs. 3 Observation – as a manager, you need to watch your employees from a client point of view. Have they been polite, asked the right questions and really listened to their answers to identify their needs, updated their details on file, closed the sale, thanked them for their time and invited them back. By having a check list of what your organisation requires from their employees, you can acknowledge what they are doing well and what needs work. 4 Obtaining feedback – Listening to your colleagues and acknowledging them positively while